I didn't receive an order confirmation? What can I do?

It can take a while before you receive an email with your order confirmation. If you didn’t receive any email within a few hours, please send an email to info@ninazu.eu. But make sure to always check your spam.

Can I cancel/change my order?

Cancel order

A cancellation of your order can no longer take place if an e-mail has been sent with your shipping confirmation. But you are always free to return your order within 14 days after you have received your package.

Change order

Unfortunately, we aren’t able to make any changes after you’ve placed your order. This includes changing product(s), size, colour, removing a product or address changing. But you are always free to cancel or return your order within 14 days after you have received your package.

What is my size?

At each individual product there is information about sizing and fitting. If you have any uncertainty about your size, feel free to contact us.

How do I wash my Ninazu products?

In every lingerie piece you’ll find the washing instructions. Please follow them with care to keep the best results, so you can enjoy your lingerie the longest.

The product I want is out of stock? What do I do?

Every piece has a limited stock, because each product is hand made. If you can’t find your size, it has a high change it is out of stock. Unfortunately, collections are not coming back, but you can always contact us to ask if there are any similar collections coming in the near future.